Please allow a processing time of 1-2 business days for your order to be shipped. During holidays, there may be delays in processing orders.
If invalid information is provided, we cannot process your order due to inaccurate or incomplete payment or address details. Your order processing may be delayed by an additional 3-5 business days if invalid information is provided.
Note: All shipping addresses are verified through the US Postal Service. If you are unsure about your shipping address, please visit USPS.com. This does not apply to international orders.
We ship Monday through Friday, excluding weekends and US holidays.
EXCLUDING WEEKENDS, HOLIDAYS, OR POSTAL HOLIDAYS.
Transit time depends on the shipping method selected. Please note that transit time does not include weekends or holidays. All delivery times are estimates. Brain Ignition is not responsible for delivery delays due to events beyond our control, including material shortages, strikes, transportation disruptions, or natural disasters.
United Parcel Service (UPS) is the primary delivery service. We cannot guarantee replacement delivery for lost or stolen packages shipped via UPS. For delays or issues with your delivery, please contact this this link to our Contact Page. Brain Ignition is not responsible for lost, stolen, or delayed packages.
Note: In very rare cases, international shipping to some countries may take 4-6 weeks. In severe cases, 8-12 weeks. Brain Ignition is not responsible for delays caused by the customs clearance processes of the destination country. Shipping to certain countries may require additional shipping costs due to geographic location.
Due to high order volume, a customer’s order goes directly to our fulfillment center for processing. If the customer contacts us within 24 hours of purchase, they may cancel their order. If the customer contacts us after 24 hours of purchase, they can no longer cancel their order. If your order has already been processed or shipped, we cannot cancel the order. Customers must either refuse the package and notify us immediately at this link to our Contact Page. with the date of refusal or return the package with a valid tracking number and provide us with the tracking number for verification. Once we receive and inspect the package at our warehouse, we can process a refund.
It is the buyer’s responsibility to ensure the address is entered correctly. Due to strict shipping schedules, we cannot guarantee address changes. Please double-check the entered address, as we cannot be held responsible for packages sent to the incorrect address provided by the buyer. If your order has already been processed or shipped, we cannot change the address. The only thing we can do is wait to see if the package is returned to us. In that case, we can offer a reshipment or refund.
If a customer’s tracking number confirms delivery to the customer’s address, Brain Ignition does not offer refunds if the item was not delivered. If an item is not received despite tracking information confirming delivery, please contact the relevant shipping carrier, USPS, for assistance.
To receive a full refund for your bottle(s), you must return all bottles, whether empty, full, or partially full, including any bonus or complimentary bottles included in your order, to our fulfillment center at the address below within sixty (60) days of the date you originally ordered the product.
Please include a handwritten or printed note inside the package clearly stating the following information:
Once our fulfillment center receives the package and forwards the necessary information to us, your refund will be processed. The refund will be credited to your original payment method and may take approximately 3 to 5 business days to appear on your statement, depending on your bank’s processing time.
Please send all returns to the following address:
Brain Ignition
19655 E 35th Dr., Suite 100, Aurora, CO 80011
By ordering through our website, you agree to the Terms and Conditions.
If you have any questions, please let us know at this link to our Contact Page.